1. Introduction
Istanbul Airport Transfer 365 ("we", "our", "us") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your information when you use our website at https://www.istanbulairporttransfer365.com or contact us to book a transfer service.
2. Data We Collect
When you make a booking or contact us, we may collect:
- Name — to identify you and create your name sign
- Phone number / WhatsApp — to confirm your booking and contact your driver
- Travel details — pickup location, destination, date, time, flight number
- Number of passengers — to assign the correct vehicle
- Technical data — IP address, browser type, pages visited (via standard server logs)
We do not collect payment card details, passports or sensitive identity documents.
3. How We Use Your Data
Your data is used solely to:
- Process and confirm your transfer booking
- Communicate with you before, during and after your transfer
- Coordinate your driver and vehicle
- Comply with legal obligations
We do not sell, rent or share your personal data with third parties for marketing purposes.
4. Data Retention
Booking records are retained for up to 2 years for accounting and operational purposes, after which they are securely deleted.
5. WhatsApp Communications
When you contact us via WhatsApp, your messages are subject to WhatsApp's own privacy policy (Meta Platforms). We use WhatsApp solely for booking communication and do not use it for unsolicited marketing.
6. Cookies
Our website uses essential cookies only — for session management and basic analytics. We do not use advertising or tracking cookies. You may disable cookies in your browser settings without affecting your ability to use the site.
7. Your Rights
Under GDPR (if applicable to you) and Turkish data protection law (KVKK), you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing of your data
To exercise these rights, contact us at info@istanbulairporttransfer365.com.
8. Data Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss or disclosure. Our website is served over HTTPS.
9. Contact
For any questions about this Privacy Policy, please contact us:
Email: info@istanbulairporttransfer365.com
Phone: +90 552 090 60 76